Terms of Service

Last updated: 17 September 2026

Welcome to MerryMemo. These Terms of Service (“Terms”) govern your use of the MerryMemo website and your purchase and use of products offered through our store.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. About MerryMemo

MerryMemo is an online retailer offering gifts and personalised products, including MemoBauble™.

Questions regarding these Terms or your order can be sent to:

MerryMemo
Email: MerryMemocontact@gmail.com

2. Online Store Terms

By using our website, you confirm that you are legally permitted to use the website and make purchases under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you use our website in a way that could damage, disable or interfere with the operation or security of the website.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, features and specifications accurately.

However, colours and appearance may vary slightly depending on your screen, lighting and other factors.

We may modify or discontinue products, features or offers at any time, subject to any rights you have under applicable consumer law.

4. Orders

When you place an order, you agree that the information you provide is accurate and complete.

After placing an order, you may receive an order confirmation by email. We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• Payment cannot be authorised;
• Information supplied with the order appears incorrect or fraudulent;
• A product is unavailable;
• An obvious pricing or listing error has occurred; or
• We reasonably suspect misuse of our store.

If we cancel an order after receiving payment, any amount owed to you will be refunded to the original payment method, subject to applicable law.

5. Prices and Payment

Prices displayed on our website are shown in the currency indicated during your shopping experience.

Prices, discounts and promotions may change from time to time. The price applicable to your purchase will normally be the price displayed when you complete your order, except in cases of obvious errors.

Payment must be successfully authorised before an order can be processed.

6. Discounts and Promotions

MerryMemo may offer sales, promotional codes, bundles or other discounts.

Promotions may be subject to additional conditions and may be changed or withdrawn where permitted by law. Unless otherwise stated, promotional offers cannot necessarily be combined.

Nothing in a promotion limits any statutory rights you may have.

7. Shipping and Delivery

Delivery estimates shown on our website are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather or unusually high seasonal demand.

Customers are responsible for providing accurate shipping information when placing an order. If you notice an error in your delivery information, contact MerryMemocontact@gmail.com as soon as possible.

Your statutory rights regarding delivery are unaffected by this section.

8. Personalised Products and Customer Content

Certain MerryMemo products may allow customers to provide or upload personal content such as photographs or videos.

You are responsible for ensuring that you have the necessary rights and permissions to provide any content you submit to us.

You must not submit content that is unlawful, infringes another person's intellectual-property or privacy rights, contains malicious software, or otherwise violates applicable law.

Where we process customer-provided content, we may use it as reasonably necessary to provide and fulfil the product or service you requested.

9. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Refund Policy and applicable consumer-protection law.

Certain products that are made to a customer's specifications or clearly personalised may have different cancellation or return rights where permitted by applicable law.

Nothing in these Terms or our Refund Policy is intended to remove or restrict rights that cannot legally be excluded.

For questions concerning a return or refund, contact MerryMemocontact@gmail.com.

10. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or materially different from what you ordered, contact us at MerryMemocontact@gmail.com with your order information and details of the problem.

We will review the issue and provide an appropriate remedy where required under applicable consumer law.

11. Intellectual Property

The MerryMemo website and its original branding, graphics, designs, text, logos and other content are protected by applicable intellectual-property laws.

You may use our website for personal, non-commercial purposes. You may not reproduce, distribute, sell, commercially exploit or otherwise misuse our intellectual property without permission, except where permitted by law.

12. Third-Party Services

Our store may rely on third-party providers for services such as website hosting, payment processing, shipping and other functionality.

Some third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party websites that are outside our control.

13. Prohibited Uses

You must not use our website to engage in fraud, violate applicable laws, infringe intellectual-property rights, transmit malicious code, attempt to gain unauthorised access to our systems, interfere with website security, collect information about other users without lawful authority, or otherwise misuse our services.

We may restrict access to our services where reasonably necessary to protect MerryMemo, our customers or third parties.

14. Disclaimer

We aim to provide accurate and reliable information about our products and services.

To the fullest extent permitted by applicable law, we do not guarantee that our website will always be uninterrupted, completely error-free or available at all times.

Nothing in these Terms excludes warranties, guarantees or other protections that cannot legally be excluded under applicable consumer law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, MerryMemo will not be responsible for indirect or consequential losses arising from use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory consumer rights available to you.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data-protection law.

By using our services, you acknowledge that information may be processed as described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

The current version will be published on our website with an updated date. Changes will not remove rights that you already have under applicable law.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

19. Governing Law

These Terms and purchases made through MerryMemo are subject to applicable laws and consumer protections.

Nothing in these Terms is intended to prevent a consumer from relying on mandatory rights or protections available under the laws applicable to them.

20. Contact

For questions about these Terms, products or orders, contact:

MerryMemo
Email: MerryMemocontact@gmail.com