Refund policy
30-Day Return & Refund Policy
Last updated: 17 September 2026
At MerryMemo, we want you to be satisfied with your order. We offer a 30-day return policy, meaning you have 30 days after receiving your item to contact us and request a return.
Returns
To request a return, contact us within 30 days of receiving your order at:
Please include your order number and the reason for your return.
To be eligible for a standard return, your item should be returned in its original condition, with any included accessories and original packaging where reasonably possible.
Please do not send a product back without first contacting us.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your MemoBauble™ arrives damaged, defective, or you receive the wrong item, contact MerryMemocontact@gmail.com as soon as possible with your order number and details of the issue. Photos or videos may be requested where reasonably necessary to help us assess the problem.
If the item is faulty or incorrect, we will provide an appropriate solution in accordance with applicable consumer law.
Personalised Products
Because certain MerryMemo products may contain customer-provided or personalised content, some personalised products may not be eligible for a change-of-mind return where an exception is permitted by applicable consumer law.
This does not affect your rights if a product is faulty, damaged, not as described, or where you otherwise have a legal right to a remedy.
Refunds
Once we receive and inspect an eligible return, we will notify you about the outcome.
If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to process and display the refund.
Original shipping charges, where applicable, may not be refundable except where required by law.
Exchanges
If you would like to exchange an eligible item, contact MerryMemocontact@gmail.com within 30 days of receiving your order. We will provide further instructions based on your order and the reason for the exchange.
Cancellations
If you need to cancel or change an order, contact us at MerryMemocontact@gmail.com as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.
Consumer Rights
This policy is in addition to any mandatory consumer rights that apply to your purchase. Nothing in this policy is intended to restrict rights that cannot legally be excluded.
Contact Us
For all returns, refunds, exchanges or order issues, contact:
MerryMemo
MerryMemocontact@gmail.com